Hilti Online Privacy Policy
Hilti has a reputation for providing quality products and excellent customer service. Since our goal is to bring this reputation to the online environment, we are committed to protecting your privacy. Any information we collect from you is used to constantly improve your browsing and shopping experience, and to process your orders. It will be available only to Hilti personnel on an as-needed basis. Please read the following information concerning our privacy policy.

Your consent
By using this web site, you consent to our collection and use of this information. If we decide to change this privacy policy, we will post those changes on this page so that you will always know what information we collect, how we use it, and under what circumstances we disclose it.

Why does Hilti Online collect personal information?

Your personal information (e-mail address, name, phone number, and mailing address) allows us to contact you, if necessary, to process your orders and to notify you of your order status. It provides you with the opportunity to access parts of the web site where legal requirements apply.

In addition, we want to improve your browsing and shopping experience by using your personal information to offer content tailored to your particular interests. In that way you will receive more of what you want, and less of what you do not want.

We monitor customer "traffic patterns" and site usage to help us further develop the structure, the design and the layout of “Hilti Online”.

We may use the information to notify you about important changes to the web site, new Hilti Online services, and special offers. If you do not want to receive this information, please go to "Change my profile” to change your preferences at any time.

Will Hilti Online disclose the information it collects to third parties?

Hilti Online will not sell, trade, rent, or otherwise disclose your personal information to anyone outside of Hilti.

Hilti Online will release account information to third parties when such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Hilti Online, our users, and others.

In order to make improvements to our site we may gather information that helps us understand how customers use it. For example, we may research the collected information to determine which areas of the site our customers most frequently access. Hilti may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include individual identifying information. Personal information such as your name and email address, will not be used in our research.

How is the personal information protected?

All personal data we collect is protected against unauthorized access utilizing most recent security technologies.

What about "cookies"?

"Cookies" are pieces of information that a web site transfers as a very small text file to your computer’s hard disk. They are used for record-keeping purposes. "Cookies" can make the site more useful by storing information about your preferences on the site. "Cookies" in and of themselves do not personally identify users, although they do identify a user’s computer.

As an example, if you have registered yourself at the Hilti web site, you would need to login each time you come back. By choosing the auto-login option, we would utilize the cookie technology to identify your computer as your computer, and you would be logged-in automatically. There would be no need to remember neither the login name nor the password.

How can you update or change the collected information?

You may update or change information related to your Hilti Online profile at any time by going to "Change my profile”. You need to login to access it from the homepage. For other questions related to updating or changing your account information, please contact us.

Do I get email from you? What if I do not want to receive it?

Yes. As a registered visitor you will occasionally receive e-mail updates about important changes to the web site, new Hilti Online services, and special offers. If you choose not to receive them, please go to "Change my profile" to change your preferences at any time.

In summary

We are committed to protecting your privacy. We use the information collected on the site to make browsing and shopping on our web site as easy as possible, and to provide a superior shopping experience. This information will be available only to Hilti personnel on an as-needed basis. We do not sell, trade, or rent your personal information to others. If you choose not to receive any announcements or special offers from us, go to "Change my profile” to change your preferences accordingly.
Your feedback is always welcome. If you have any questions or concerns about your online privacy please do not hesitate to contact us.